Boys & Girls Club Of Kenosha


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Guest Services Specialist

Job Title:

Guest Services Specialist

Job Hours:

15-20 hours per week, hours vary. May include weekends.



Reports To:

Front Desk Supervisor/Director of Youth Services

How to Apply:

Applicants can apply by and filling out an Employment Application and submitted to the Boys & Girls Club or e-mailed to Cliff Price at [email protected]

Primary Function:

Display exceptional customer service by greeting and welcoming all members, volunteers and guests to the Boys & Girls Club of Kenosha.  Ensure that everyone receives accurate information and prompt service.  Maintain database and files efficiently and accurately.

Position Responsibilities:

  • Greet all visitors, guests and volunteers by using the script “Good (morning, afternoon or evening) welcome to the Boys & Girls Club. How can we help you today?” and guide them to the appropriate area in the building.
  • Answer the Club phone by using the script “Thank you for calling the Boys & Girls Club of Kenosha, this is _____________________ how may I help you? ‘
  • Ability to effectively use and work in the member tracking system.
  • Administer and manage cash handling responsibilities.
  • Collect and record all program and membership fees.
  • Responsible for checking on-line registration and migrating into member tracking system.
  • Handle guest requests and concerns promptly and with courtesy.
  • Maintain efficient and effective flow of information with guests and all internal departments especially athletics and finance departments.
  • Maintain an orderly and clean area.
  • Enter information form sports registration and membership forms into member tracking system.
  • Follow written opening and closing procedures.
  • Participate in scheduled staff meetings and trainings.
  • Staff must wear their ID badge and have the option of wearing a BGC shirt.
  • Log in each member as they enter the Club and greet them by name.
  • Log out all members as they leave the Club.
  • Implement and enforce all Club rules and policies with the members.
  • Maintain an orderly and clean membership area. Members are not allowed behind the membership desk except to hang up clothing and book bags.
  • Enter all new membership applications into the Membership Tracking System.
  • File all membership applications.
  • Create membership/program reports through the Membership Tracking System.
  • Model and encourage positive and constructive behavior to all members
  • Participate in scheduled staff meetings and trainings.
  • Enter all program attendance into the Membership Tracking system on a daily basis. Forms to be supplied to you by the program staff.

Additional Responsibilities:

  • Ensure a team based work environment by communicating effectively and positively with supervisors, co-workers and volunteers.
  • May be asked to participate in special programs and or events. These events may be scheduled outside of normal operating hours.
  • Make recommendations regarding member’s needs, program ideas, and facility needs.
  • Perform other duties as assigned.

Position Requirements:

    • High School Diploma or GED.
    • Ability to work scheduled hours.
    • Excellent communication both verbal and written.
    • Guest service and time management skills.
    • A team player and a self-starter, yet able to work independently.
    • Ability to effectively operate a computer with programs used by the Club and computer skills in word and excel Word and Excel.
    • Ability to take direction.
    • Ability to function under stress.
    • Strong work history.
    • The ability to maintain confidentiality.


The information presented indicates the general nature and level of work expected of employees in this classification.  It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.