Job Title:

Guest Services Specialist

Job Hours:

15-20 hours per week, hours vary. May include weekends.

Salary:

$10.00-$11.00

Reports To:

Front Desk Supervisor/Director of Youth Services

How to Apply:

Applicants can apply by and filling out an Employment Application and submitted to the Boys & Girls Club or e-mailed to Cliff Price at [email protected]

Primary Function:

Display exceptional customer service by greeting and welcoming all members, volunteers and guests to the Boys & Girls Club of Kenosha.  Ensure that everyone receives accurate information and prompt service.  Maintain database and files efficiently and accurately.

Position Responsibilities:

• Greet all visitors, guests and volunteers by using the script “Good (morning, afternoon or evening) welcome to the Boys & Girls Club. How can we help you today?” and guide them to the appropriate area in the building.
• Answer the Club phone by using the script “Thank you for calling the Boys & Girls Club of Kenosha, this is _____________________ how may I help you? ‘
• Ability to effectively use and work in the member tracking system.
• Administer and manage cash handling responsibilities.
• Collect and record all program and membership fees.
• Responsible for checking on-line registration and migrating into member tracking system.
• Handle guest requests and concerns promptly and with courtesy.
• Maintain efficient and effective flow of information with guests and all internal departments especially athletics and finance departments.
• Maintain an orderly and clean area.
• Enter information form sports registration and membership forms into member tracking system.
• Follow written opening and closing procedures.
• Participate in scheduled staff meetings and trainings.
• Staff must wear their ID badge and have the option of wearing a BGC shirt.
• Log in each member as they enter the Club and greet them by name.
• Log out all members as they leave the Club.
• Implement and enforce all Club rules and policies with the members.
• Maintain an orderly and clean membership area. Members are not allowed behind the membership desk except to hang up clothing and book bags.
• Enter all new membership applications into the Membership Tracking System.
• File all membership applications.
• Create membership/program reports through the Membership Tracking System.
• Model and encourage positive and constructive behavior to all members
• Participate in scheduled staff meetings and trainings.
• Enter all program attendance into the Membership Tracking system on a daily basis. Forms to be supplied to you by the program staff.

Additional Responsibilities:

• Ensure a team based work environment by communicating effectively and positively with supervisors, co-workers and volunteers.
• May be asked to participate in special programs and or events. These events may be scheduled outside of normal operating hours.
• Make recommendations regarding member’s needs, program ideas, and facility needs.
• Perform other duties as assigned.

Position Requirements:

• • High School Diploma or GED.
  • Ability to work scheduled hours.
  • Excellent communication both verbal and written.
  • Guest service and time management skills.
  • A team player and a self-starter, yet able to work independently.
  • Ability to effectively operate a computer with programs used by the Club and computer skills in word and excel Word and Excel.
  • Ability to take direction.
  • Ability to function under stress.
  • Strong work history.
  • The ability to maintain confidentiality.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification.  It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.