Job Title:

Guest Services Representative

Reports To:

Front Desk Supervisor

How to Apply:

Applicants can apply by submitting a resume to Cliff Price at [email protected]

Salary: $10.00 per hour

Hours: late afternoons/evening with some weekends. 20-25 hours per week.

Primary Function:

Display exceptional customer service by greeting and welcoming all members, volunteers and guests to the Boys & Girls Club of Kenosha.  Ensure that everyone receives accurate information and prompt service.  Maintain database and files efficiently and accurately.

Position Responsibilities:

• Greet all visitors, guests and volunteers by using the script “Good (morning, afternoon or evening) welcome to the Boys & Girls Club. How can we help you today?” and guide them to the appropriate area in the building.
• Answer the Club phone by using the script “Thank you for calling the Boys & Girls Club of Kenosha, this is _____________________ how may I help you? ‘
• Ability to effectively use and work in the member tracking system.
• Administer and manage cash handling responsibilities.
• Collect and record all program and membership fees.
• Responsible for checking on-line registration and migrating into member tracking system.
• Handle guest requests and concerns promptly and with courtesy.
• Maintain efficient and effective flow of information with guests and all internal departments especially athletics and finance departments.
• Maintain an orderly and clean area.
• Enter information form sports registration and membership forms into member tracking system.
• Follow written opening and closing procedures.
• Participate in scheduled staff meetings and trainings.
• Staff must wear their ID badge and have the option of wearing a BGC shirt.

Additional Responsibilities:

• Ensure a team based work environment by communicating effectively and positively with supervisors, co-workers and volunteers.
• May be asked to participate in special programs and or events. These events may be scheduled outside of normal operating hours.
• Perform other duties as assigned.

Position Requirements

• High School Diploma or GED.
• Ability to work scheduled hours.
• Excellent communication both verbal and written
• Guest service and time management skills
• A team player and a self-starter, yet able to work independently
• Ability to effectively operate a computer with programs used by the Club and computer skills in word and excel Word and Excel
• Ability to take direction
• Ability to function under stress
• Strong work history
• The ability to maintain confidentiality

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification.  It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.